PRIVACY POLICY

Effective Date: 01 July 2025

At Anna-Leena Therapy, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, website, or contact us in any way.

1. Who We Are

Anna-Leena Mobile Masseuse provides mobile massage therapy services around Truro and Falmouth in Cornwall UK, offering clients relaxing and therapeutic treatments in the comfort of their own homes.

Business Owner: Anna-Leena Jokitalo
Email: hello@annaleenatherapy.co.uk
Phone: 07799 694570
Website: www.annaleenatherapy.co.uk

2. What Information We Collect

We may collect the following types of information:

Contact Details: Your name, phone number, email address, and home address (to arrange home visits).
Health Information: Relevant health details shared during consultation to ensure safe and effective massage treatments.
Booking Information: Appointment dates, times, and any preferences or notes you provide.
Payment Information: We do not store card or bank details. All payments are processed via secure third-party services (e.g., bank transfer, SumUp, or PayPal).
Website Usage Data: IP address, browser type, and basic analytics if you use our website (e.g., via cookies or Google Analytics).

3. How We Use Your Information

We only use your personal information to:

Arrange and manage massage appointments
Provide tailored treatment based on your health and preferences
Communicate with you regarding bookings or changes
Comply with legal or insurance requirements
Occasionally send you relevant updates, offers, or reminders (with your consent)

4. How Your Information Is Stored

We store your information securely using:

Encrypted digital records on password-protected devices
Secure booking and email platforms
Written consultation forms (stored securely if applicable)

Your data will not be kept for longer than necessary. Health records may be retained for up to 7 years, as required by insurance and legal regulations.

5. Sharing Your Information

We will never sell or share your data with third parties for marketing purposes. Your information may only be shared when:

Required by law or regulation (e.g. HMRC or insurance compliance)
You've given explicit consent (e.g. to refer you to another healthcare professional)

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (unless we are legally required to keep it)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact Anna-Leena using the details provided above.

7. Cookies and Website Analytics

Our website may use cookies to improve functionality and user experience. These cookies help us:

Understand how visitors use our site
Ensure the website works as intended
Improve our services and content

You can control cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or how we handle data. We recommend reviewing it periodically. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Anna-Leena Therapy
Truro, Cornwall
Email: hello@annaleenatherapy.co.uk
Phone: 07799 694570